Privacy Policy

1. Introduction

Yacht Pier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://yachtpier.com and use our yacht charter services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number
• Mailing address and billing information
• Date of birth (for age verification)
• Emergency contact information
• Special dietary requirements or medical conditions (when relevant to safety)
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing yacht charter bookings and payments
• Communicating about your reservations and services
• Providing customer support and responding to inquiries
• Ensuring safety and security during charters
• Improving our services and website functionality
• Sending promotional materials (with your consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer relationship management
• Email marketing services
• Insurance providers (when required)

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Yacht Pier
Privacy Officer
1525 Coal Harbour Quay, Vancouver, BC V6G 3J7, Canada
Phone: +1 604-435-4156
Email: [email protected]