Our Commitment to Accessibility
Yacht Pier is committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. We believe that everyone should have equal access to information and functionality on our website.
Accessibility Standards
We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and other applicable accessibility standards. Our website is designed to be compatible with assistive technologies such as screen readers, voice recognition software, and keyboard navigation.
Website Accessibility Features
Navigation and Structure
- Clear and consistent navigation throughout the site
- Logical heading structure using proper HTML headings
- Skip navigation links for screen reader users
- Breadcrumb navigation where appropriate
- Descriptive page titles and meta descriptions
Content and Media
- Alternative text (alt text) for all meaningful images
- High contrast color schemes for better readability
- Readable fonts and appropriate font sizes
- Descriptive link text that makes sense out of context
- Captions and transcripts for video content when available
Forms and Interaction
- Clearly labeled form fields with instructions
- Error messages that are clearly associated with form fields
- Keyboard accessible interactive elements
- Focus indicators for keyboard navigation
- Adequate time limits with options to extend when necessary
Yacht Service Accessibility
Vessel Accessibility
We are committed to making our yacht charter services accessible to guests with disabilities:
- Several yachts in our fleet are equipped with accessibility features
- Wheelchair accessible boarding ramps available upon request
- Accessible restroom facilities on select vessels
- Assistance with boarding and disembarking
- Crew trained to assist guests with special needs
Special Accommodations
We provide various accommodations to ensure all guests can enjoy their yacht experience:
- Sign language interpreters (with advance notice)
- Large print materials and menus
- Assistance animals welcome
- Dietary accommodations for food allergies and restrictions
- Flexible scheduling for medical needs
Ongoing Efforts
We continuously work to improve accessibility across all aspects of our business:
- Regular accessibility audits of our website
- Staff training on accessibility best practices
- User testing with individuals who have disabilities
- Updates to vessel equipment and facilities
- Collaboration with accessibility experts and organizations
Third-Party Content
Some content on our website may be provided by third parties (such as embedded maps or social media content). While we cannot control the accessibility of third-party content, we make efforts to choose accessible alternatives when available.
Assistive Technology Compatibility
Our website is designed to work with commonly used assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver)
- Voice recognition software
- Screen magnification software
- Alternative keyboards and pointing devices
- Eye-tracking devices
Feedback and Assistance
We welcome feedback about the accessibility of our website and services. If you encounter any accessibility barriers or need assistance, please contact us:
Accessibility Support
- Phone: +1 604-435-4156
- Email: [email protected]
- Mail: Yacht Pier, Accessibility Coordinator, 1525 Coal Harbour Quay, Vancouver, BC V6G 3J7, Canada
When contacting us about accessibility, please include:
- The specific page or feature you're having trouble with
- What type of assistive technology you're using
- The problem you encountered
- Your preferred format for receiving information
Alternative Formats
We can provide information in alternative formats upon request:
- Large print documents
- Audio recordings
- Electronic text formats
- Braille (with advance notice)
Accessibility Resources
For more information about web accessibility, we recommend these resources:
Complaints Process
If you believe that we have not met our accessibility commitments, you may file a complaint:
- Contact our Accessibility Coordinator using the information above
- We will acknowledge your complaint within 5 business days
- We will investigate and respond within 30 days
- If you are not satisfied with our response, you may escalate to relevant regulatory authorities
Updates to This Statement
This accessibility statement was last updated on January 1, 2025. We review and update this statement regularly to reflect our ongoing accessibility improvements.